Torontech stands behind the quality and reliability of every product we manufacture and distribute.
All Torontech products carry a standard manufacturer's warranty covering defects in materials and workmanship.
1-2 years from date of delivery for all instruments and major equipment.
90 days from date of delivery for accessories and add-on components.
90 days from date of delivery for replacement spare parts.
Software bug fixes and updates for applicable products.
We don't walk away after delivery. Every Torontech product is backed by a real team, real engineers and real parts.
Specific warranty terms by product family. Contact us if your product is not listed.
24 months from date of delivery. Includes spindle sets, calibration and firmware updates.
24 months from date of delivery. Includes load cells, crossheads and electronics.
24 months from date of delivery. Includes detector, light source and software updates.
12 months from date of delivery. Includes refrigeration system, controls and chamber integrity.
24 months from date of delivery. Includes motors, controls and structural components.
12 months from date of delivery. Includes motors, gearboxes and cutting components.
Contact our service team with your product serial number and a description of the issue. We will provide instructions for return or on-site service.
Yes, extended warranty packages are available for most products. Contact our sales team for pricing and coverage details.
Warranty service shipping is covered by Torontech for products returned to our service center. On-site warranty service is available in select regions.
Out-of-warranty repair services are available at competitive rates. Contact our service team for a repair quote.
Contact our service team with your product serial number and we'll guide you through the process.
