Service & Calibration

Comprehensive service, calibration and technical support for all Torontech instruments and equipment. Our global network of qualified engineers ensures responsive support wherever you operate.

ISO 17025 Traceable NIST Standards 24-48hr Response

Request Service arrow_forward 1-866-383-7919

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On-site service Professional installation, repair and maintenance at your facility.

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ISO 17025 calibration NIST-traceable calibration with full documentation and certificates.

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Training programs Operator and maintenance training for your laboratory staff.

Service by the numbers

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24-48hr

Response Time

For critical service requests across all regions.

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ISO 17025

Lab Accreditation

Calibration competence, quality and full traceability.

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Service Regions

Field engineers ready to deploy across the globe.

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99.5%

First-time Fix

Average resolution rate on first on-site visit.

Services Offered

Complete lifecycle support for your equipment

From installation through long-term maintenance and calibration.

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Installation

Professional on-site installation and commissioning by qualified engineers.

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Calibration

ISO 17025 traceable calibration services with NIST-traceable standards.

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Preventive Maintenance

Scheduled maintenance contracts to maximize uptime and accuracy.

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Repair

On-site and depot repair services with genuine spare parts.

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Training

Operator and maintenance training programs for your team.

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Validation

IQ/OQ/PQ qualification support for regulated environments.

How it works

From request to resolution in 4 steps

Our service workflow is designed to be transparent, fast and audit-friendly.

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Submit request

Open a service ticket via phone, email or our support portal. Provide model and serial number.

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Diagnose & plan

Our engineers diagnose remotely or on-site, then propose a clear scope of work and quote.

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Execute & verify

Calibration, repair or installation performed with full documentation and verification.

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Certify & report

Receive a signed service report and calibration certificate with full traceability.

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Follow-up

Ongoing support, scheduled maintenance reminders and audit-ready records.

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Every certificate we issue is defensible. Every service report stands up to audit. Every visit leaves your lab better than we found it.

Torontech Service StandardsOur service promise

Calibration Standards

Traceable, documented, defensible

All calibration services use NIST-traceable standards with full documentation chains and measurement uncertainty statements.

ISO 17025 Calibration laboratory competence and quality management.

NIST Traceable All standards traceable to National Institute of Standards and Technology.

ASTM E4 Force verification of testing machines.

ISO 7500-1 Calibration of tension and compression testing machines.

Service Plans

Choose the right level of support

Three plans designed to match the criticality of your operations.

Basic

Pay-as-you-go

Standard calibration and on-demand service.

check_circleAnnual calibration
check_circle48hr email support
check_circleStandard documentation

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Professional

From $1,200/yr

Scheduled maintenance with priority response.

check_circleBi-annual calibration
check_circle24hr response
check_circlePhone & video support
check_circleDiscounted parts

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Enterprise

Custom

Full coverage with on-site engineer support.

check_circleQuarterly calibration
check_circle4hr response SLA
check_circleOn-site engineer visits
check_circleDedicated account manager
check_circleFull audit support

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Service FAQ

Common service questions

What is your typical response time?expand_more

Our service team typically responds within 24-48 hours for critical issues. Remote diagnostics and support are available immediately via phone or video conference.

Do you offer preventive maintenance contracts?expand_more

Yes, we offer annual and multi-year preventive maintenance contracts that include scheduled visits, priority response and discounted parts.

Are your calibration certificates accepted by auditors?expand_more

Yes. All calibration certificates include NIST traceability, measurement uncertainty statements and comply with ISO/IEC 17025 requirements.

Can you calibrate non-Torontech equipment?expand_more

In many cases, yes. Our calibration laboratory can service a wide range of testing instruments from various manufacturers. Contact us to confirm capability.

Need Service?

Contact our service team

For calibration scheduling, repair requests or maintenance contracts, reach out to our service department.

Request Service arrow_forward 1-866-383-7919