Warranty

Garantía

Torontech stands behind the quality and reliability of every product we manufacture and distribute.

1-2 Year Coverage Manufacturing Defects Global Support
File a Claim arrow_forward1-866-383-7919
Cobertura de un vistazo
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1-2 yrs
Instruments
Standard coverage for all major equipment and instruments.
verified
Global
Support
Warranty honored in every region we operate.
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Genuine
Parts
Only OEM parts used in all warranty repairs.
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Optional
Extensions
Multi-year extended warranty available for most products.
Garantía estándar

Cobertura integral de la garantía

Todos los productos Torontech tienen una garantía estándar del fabricante que cubre defectos de materiales y mano de obra.

precision_manufacturing

Instruments & Equipment

1-2 years from date of delivery for all instruments and major equipment.

build

Accessories

90 days from date of delivery for accessories and add-on components.

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Spare Parts

90 days from date of delivery for replacement spare parts.

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Software

Software bug fixes and updates for applicable products.

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No nos desentendemos después de la entrega. Cada producto Torontech está respaldado por un equipo real, ingenieros reales y piezas reales.
Servicio TorontechNuestro compromiso
Detalles de la cobertura

Qué está cubierto y qué no

Cobertura de la garantía

  • Componentes y piezas defectuosos
  • Defectos de fabricación en materiales y mano de obra
  • Errores de software (para productos aplicables)
  • Reemplazo o reparación a discreción de Torontech

Exclusiones

  • Desgaste normal
  • Mal uso, abuso o instalación incorrecta
  • Modificaciones o reparaciones no autorizadas
  • Artículos consumibles (husillos, sondas, etc.)
  • Daños por factores ambientales fuera de las especificaciones
Cobertura por producto

Términos de la garantía por familia de productos

Términos de garantía específicos por familia de productos. Contáctenos si su producto no aparece en la lista.

Viscometers & Rheometersexpand_more

24 months from date of delivery. Includes spindle sets, calibration and firmware updates.

Universal Testing Machinesexpand_more

24 months from date of delivery. Includes load cells, crossheads and electronics.

Spectroscopy & Analyticalexpand_more

24 months from date of delivery. Includes detector, light source and software updates.

Environmental Chambersexpand_more

12 months from date of delivery. Includes refrigeration system, controls and chamber integrity.

Medicalexpand_more

24 months from date of delivery. Includes motors, controls and structural components.

Recycling Equipmentexpand_more

12 months from date of delivery. Includes motors, gearboxes and cutting components.

Preguntas frecuentes sobre la garantía

Preguntas frecuentes sobre la garantía

How do I file a warranty claim?expand_more

Contact our service team with your product serial number and a description of the issue. We will provide instructions for return or on-site service.

Can I extend my warranty?expand_more

Yes, extended warranty packages are available for most products. Contact our sales team for pricing and coverage details.

Does the warranty cover shipping costs?expand_more

Warranty service shipping is covered by Torontech for products returned to our service center. On-site warranty service is available in select regions.

What happens if my product is out of warranty?expand_more

Out-of-warranty repair services are available at competitive rates. Contact our service team for a repair quote.

Reclamación de Garantía

¿Necesita presentar una reclamación de garantía?

Póngase en contacto con nuestro equipo de servicio con el número de serie de su producto y le guiaremos a través del proceso.

Contactar con el servicio de asistencia. arrow_forward1-866-383-7919